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Search results for “social loyalty”
OpenJaw teams up with Ludex to deliver AI chatbot for travel
05/17/2017
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7:38:23 PM
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OpenJaw Technologies announced details of a partnership with Dublin-based startup, Ludex, to create a conversational chatbot for airlines, loyalty programs and online travel agencies.
Dear Chinese airlines: Digital marketing works in other ways
03/07/2017
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3:21:02 PM
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Joseph Wang, Chief Commercial Officer of TravelDaily China & ChinaTravelNews, discusses digital marketing trends for China’s airline industry.
7 pillars of Shiji’s business transformation
02/16/2017
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5:14:10 PM
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Shiji envisions being a part of consumers’ lives when they “eat, sleep, shop and play”. This forms the basis of group’s latest transformation - being a platform service provider with strong data and analytical capabilities encompassing various sectors.
Key to being customer-centric: Count on cloud + data + API
03/07/2017
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8:57:27 AM
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A guest or a consumer doesn’t differentiate between “experiences” coming from a retail brand or a hotel property. So hotel companies need to focus on customer-centricity in the complex world of accommodation shopping.
Asian airline booking tech can better serve frequent flyers
02/22/2017
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2:41:43 PM
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New ideas in social media marketing from Asia such as WeChat booking are inspiring airlines around the world.
It’s not just about big data, leverage small data, too
01/05/2017
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9:17:34 AM
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Small data results from internal resources like PMS, channel manager, website etc. Hotels need to consider the quality and utility of small data, before looking deep into big data, intelligence and analytics.
Airlines want customer service, dedicated social teams as priorities
09/28/2016
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11:40:03 AM
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Study found that social customer service as a major priority for airlines had jumped from 32% of respondents last year to 40% in 2016.
Five design principles to attract the Millennial traveller
07/26/2016
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5:12:27 PM
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Design frictionless experiences, be authentic, make products and services personal, reward loyalty in unique ways and facilitate decision-making on the move are vital to attract Millennial traveller.
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